Customer Returns

Customer Returns 1-2-3

  1. Please ensure all garments are in their original condition and with original packaging.
    • If you have received a wrong or faulty garment, please contact us immeadiately by email.
    • Returning garments must be unworn with tags attached. Always fit garments on clean skin, preferably after showering or washing to prevent markings and stains.
    • Garments with the tags removed, stained or without packaking are considered used and are not refundable.
  2. Always contact us by email before returning items.
    • Either reply to the order confirmation email that you received right after ordering
    • or send us email quoting your order number, name and address and list all returning items.
  3. Post the items within 14 days of receiving them.
    • Please retain proof of postage when sending back your order.
    • Please ensure you have the correct postage before sending items back to:
      CUSTOMER RETURN
      Lumingerie Oy
      Myyntimiehenkuja 10 A5
      FI-90410 OULU
      FINLAND
    • If posted from Finland, use the customer return number 642926 and write ASIAKASPALAUTUS on the label.

How to make a customer return:

  • Cut the out return slip at the bottom of the packaging list along the dotted line. Keep the packaking list for yourself. Return the slip to us with the returning goods.
  • Carefully fill out the return slip.
    • IMPORTANT: Fill in your IBAN-bank account in the reserved spaces. We will return all purchases to your back account. Only PayPal-payments will be returned to your PayPal-account. The bank account must be filled on every return card. Even if you have previously returned products to us.
  • Attach the customer return address label on the package and cover previous address labels with the new one to prevent confusion at post.
  • Post the package back to us and obtain a certificate of posting and keep it until refund is received.

Customer return handling times

Please notice that the return package takes several days to arrive to us. Exchange orders are usually handled the same day the return arrives and if the the new products are in stock the exchange order is shipped right away. We'll keep you updated by email! Refund will be sent within 10 days of us receiving the return.