Terms and Conditions

This website is operated by Lumingerie. Throughout the site, the terms “we”, “us” and “our” refer to Lumingerie. Lumingerie offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms and conditions.

1) Ordering

An order can be sent primarily through the online shop. Move the desired products to your shopping cart, then proceed to checkout, fill out the order form with your details and accept your order. If online ordering fails for some reason, you can contact us by email. You need will need an email address to place an order. Our store automatically sends an email with your order information and we will also contact you by email if we have something to ask or need to inform you about your order. Always check the order details and if you find the order details incorrect, please contact us by e-mail immediately by replying to the order confirmation email!

2) Delivery

We currently ship to all EU countries, Åland Islands and Norway where offer a free standard delivery. We also ship to United States and Canada where we offer a standard or priority delivery. We normally aim to despatch your order within next business day. Orders made before 14:00 GMT+2 are despathed on the same day, so you can expect delivery within 2-10 working days – if you live overseas this may take a little longer. Products not in stock that are ordered from manufacturers usually have a delivery time of 2-5 weeks. Exceptional delivery times are informed in the product's information. Products ordered by request will not be ordered from the manufacturer before the payment is received. If the order includes both in stock items and items ordered by request, in stock products will be delivered immediately and the remaining products as soon they arrive at our warehouse. You may receive multiple shipments for one order. In this case, the return and exchange policy for each product starts from the moment when you have the reveived the product, unless other is mutually agreed upon. We will send your order by Priority mail service and it will generally be delivered with your normal post.

Deliveries to Finland

Delivery method / Service Price € Delivery time estimate Information
Small letter 0 € 3-8 business days Your order will be sent in letter mail in one or more parcels. Usually delivered to your mail box, but may also be delivered to your local post office for pick-up. This is a non-trackable service.
Small package 2,90 € 2-4 business days Your order will be sent in letter mail in one or more parcels. Usually delivered to your mail box, but may also be delivered to your local post office for pick-up. This is a non-trackable service.
Posti / Smartpost package 4,90 € 1-2 business days The order in send in an economy package. You can choose the post office or SmartPost pickup point where you want the package in Finland. You will receive a tracking number in your email once the package has been picked up. Posti will send you the SmartPOST pick-up code by SMS so make sure you give us your mobile phone number with your order details. *Please note that delivery time may be longer if the SmartPOST Parcel point automat is full. Delivery time 1-2 days
Pick-up from our warehouse
Mon-Fri 10-16
0 € You can pick up your already paid order from our warehouse located at Myyntimiehenkuja 10 A5, 90410 Oulu. Choose this delivery method and let us know on the order Extra info field when you'll pick up your order and we'll pack it ready for you. Take either a print of your order confirmation or your order number with you, thanks! Orders should be picked up within 3 working days. We'll serve you in Finnish and English.

Deliveries to Åland Islands, Norway and Switzerland

Delivery method Price € Delivery time estimate Information
Small letter, Priority mail 0 € 2-8 work days (90% delivered within 4 days) Remember to choose Åland, Norway or Switzerland as the destination country so that you will receive the order wihout VAT. Your order will be sent in Priority letter mail in one or more parcels. Usually delivered to your mail box, but may also be delivered to your local post office for pick-up. This is a non-trackable service.
Please note that as a customer you are responsible to possible customs and taxes! Your order will be billed and send without VAT.

Deliveries to EU countries

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Delivery method Price € Delivery time estimate Information
Letter, Economy mail 0 € 8-10 work days Your order will be sent in Economy letter mail in one or more parcels. Usually delivered to your mail box, but may also be delivered to your local post office for pick-up. This is a non-trackable service.
Letter, Priority mail 6,90 € 3-7 work days Your order will be sent in Priority letter mail in one or more parcels. Usually delivered to your mail box, but may also be delivered to your local post office for pick-up. This is a non-trackable service.
Priority Trackable Package 9,90 € 4-7 work days Your order will be sent in Priority package with tracking. You will receive a tracking number automatically once the order has been packed.

Deliveries to United States, Canada and Australia

Delivery method Price € Delivery time estimate Information
Priority Trackable Package 14,90 € 4-7 work days Your order will be sent in Priority package with tracking. You will receive a tracking number automatically once the order has been packed. INTERNATIONAL CUSTOMERS: Please note that as a customer you are responsible to possible customs and taxes! Your order will be billed and send without VAT.

3) Payment method and payment processing

The order is confirmed only after we receive your order payment. We do not deliver the products by invoice, credit or cash on delivery. Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to. Our online shop methods of payment are:

  • Online bank payment for Finnish bank accounts: Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments. Read more at www.paytrail.com
  • Visa credit, Visa Electron or MasterCard: If you pay by Visa, Visa Electron or MasterCard card, Lumingerie only works as a marketer of products and services, and will provide the products to the buyer. Paytrail Corporation is responsible for any payment disputes. Paytrail Corporation operates with Visa, Visa Electron or MasterCard card payments as seller of the product and the purchase is made between the customer and the Paytrail Corporation. The seller is responsible for all trade-related obligations. For more information, contact: Paytrail Oyj, business ID 2122839-7, Innova 2 Lutakonaukio 7, 40100, Jyväskylä, Phone: +358 207 181830
  • PayPal: PayPal allows you to pay quickly, easily and securely. PayPal account is free to use and purchases charged are charged from your PayPal account or a credit/debit card associated with the account. If you wish to pay with PayPal, choose Paytrail payment during checkout and then choose PayPal at the Paytrail payment page.
    NOTE! Your PayPal account must be opened before making purchases! Read more at www.paypal.com.
  • Prepayment via wire transfer: You will receive the wire transfer instructions for wire transfer payment to your email with your order confirmation email. You will be provided BIC and IBAN numbers for the payment. We will reserve the ordered items a maximum of 7 days and if the payment is no received within that time, your order will be cancelled. If necessary you can ask for a longer period for payment, but this must be agreed in advance before placing an order.
  • Paytrail-account: With Paytrail account you can pay with all major debit cards. You confirm your purchase with your username and password or with a disposable PIN-code, which will be sent to you with your associated phone number.
    Register yourself a Paytrail-payment account and read more at http://paytrail.com/fi/paytrail-tili.

4) Returns outside Finland

Returning your order from Finland? Read the return instructions in finnish. Suomenkieliset palautusohjeet Suomesta palauttaessa löydät täältä.

Please read our customer return instructions before you make a return.

We hope that you will be pleased with your order but if you are not, we are happy to refund items. Please return them to us unworn, with all labels intact, within 14 days of receiving the order.

If a returned item has been used, damaged or washed, we do not accept return and will not refund the product. The product is unsellable in the case the labels have been removed from the product, or it has been returned without the original sales package or the package is damaged deliberately. Unsellables will not be refunded.

We cannot accept cash on delivery shipments/returns sent to us. Funds will be returned to customer bank account or Paypal account within approximately 10 working days from when we receive your return shipment.

When returning goods from overseas please mark your package as clearly as possible CUSTOMER RETURN. The address your parcel needs to be returned to is: Lumingerie, Myyntimiehenkuja 10 A5, FI-90410 Oulu, Finland Please ensure that all parcels are securely sealed and are only returned on a standard airmail service and always obtain a certificate or receipt of postage or mailing.

We will not refund return or shipment costs.

5) Other

All displayed prices include VAT. We reserve the right to change the prices, order and delivery terms and conditions without prior notice. We are not responsible for any errors indicated in the product or material information or for any printing errors on online prices. The changes do not apply to already accepted orders. If there is something unclear in the product information or ordering and delivery terms, please contact us, so that we can provide answers to your questions. We also reserve the right to cancel the transaction if there has been a clear error in pricing or if the product cannot be delivered within a reasonable time. We also have the right to refuse an order eg. previous unpaid / unclaimed orders, or repeatedly returned orders.

Lumingerie goes Green

We try to recycle and reuse as much as possible of our shipping materials and waste, so we will send orders in returned cases if they are clean and intact. That's why sometimes you may get your order in a used shipping case or box. We hope that our customers do the same, which means that all customer returns can be sent to us in the same case or box in which you received the products. By recycling we save the environment as well as cut down on postage costs.